Frequently Asked Questions

If you order equipment that ships via a freight carrier, please make arrangements to be available to receive your freight. Signature is not always required, so if no one is available to receive the shipment, it will be left at the delivery location.

Please forward pictures of the damage to courtney@feathermanequipment.com.

All claims for missing or wrong parts must be made within 5 days of receipt via courtney@feathermanequipment.com

Unless a lead time is indicated, we ship within a day or two of receipt of payment and almost always have inventory on hand. Expect 3 to 7 business days transit time depending on your location. Please note: All shipping times are estimated and not guaranteed by Featherman.

This short video explains what you can expect when your items arrive and how to best unpack the equipment.

Part 1

Part 2

Yes. Shipping should calculate in your cart.

Canadian customers receiving freight will need a customs broker:

Near North Customs

nncclientservices@nearnorthcustoms.com

Phone: 705-739-0024

Fax: 705-739-0268

*any storage fees incurred will be the responsibility if the consignee

Our products are all over the world, however we ask that you find a shipping agent or freight forwarder of your choice to arrange delivery from any port in the U.S. to your destination of choice. You will be responsible for all shipping cost, including customs duties, taxes, custom brokerage service that is incurred via export and import.

We can ship to the continental U.S., Alaska, other US Islands, Hawaii and Canada. Please ask for shipping quotes for these areas listed above.

Shipments outside of the U.S., Alaska, other US Islands and Canada will require payment in full via wire transfer, no credit cards are allowed. We are not set up to offer international shipping, and international shipping is the responsibility of the buyer.

All pluckers ship via a freight carrier. If you order any Combo, Set-Up Special, Kill Cone Stand with Kill Cones or a Chill Tank, these items will ship via a freight carrier. All items are fully assembled except for the Kill Cone Stand and Kill Cones. If you live outside the continental U.S. a freight forwarder is required. This includes Hawaii, Alaska and other US islands.

Featherman Equipment accepts all major credit cards and uses Stripe to process credit card payments.

You may qualify for assistance for your Featherman Equipment purchase. Please visit the financing page for more information.

We partner with several financing companies who specialize in our industry. Please visit our financing page to learn more.