Inspect Shipment for Damages
Please inspect freight carefully for damage before accepting. If freight is damaged, refuse shipment. This is the only way we can start the claim process with a carrier. Featherman Equipment cannot be liable for any unclaimed shipping damages. All claims for damaged, missing, or wrong parts must be made within 5 days of receipt via: firstname.lastname@example.org
Definition of Commercial Address
A business with a store front that has hours between 8am – 5pm, Monday through Friday. This type of business usually will have a dock and forklift, or at least a forklift. Typically these addresses are zoned as commercial real estate. Most commercial sites have tractor-trailer access and a loading dock.
Definition of Residential Address
The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a farm, home, apartment, or other dwelling where people live on the premises is considered to be a residential address. In most cases, our freight carrier will contact you to make an appointment before delivery is attempted to a residential address.
Common Carrier Delivery Options
Commercial Address without Liftgate Service
To qualify for this rate the address must meet the terms of a commercial address, as defined above. In most cases, it will also have tractor-trailer access with a loading dock suitable for unloading with a pallet jack or forklift.
Commercial Address with Liftgate Service
To qualify for this rate, the address must meet the terms of a commercial address, as defined above. Liftgate delivery is provided for those businesses not equipped with a loading dock. There is an additional fee or more for liftgate service. Please be sure to select this service during checkout.
Residential Address without Liftgate Service
This shipping method should be chosen with extreme caution. Most residential areas are not suitable for delivery without a liftgate. The driver, in most cases, will NOT be able to assist with the unloading of the shipment. Please remember that it is solely your responsibility to remove the shipment from the truck. Items shipped via common carrier are typically large and heavy. Please have the necessary manpower available to receive your items with limited delay to the driver.
Residential Address with Liftgate Service
Most residential deliveries via common carrier should choose this method. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than to lower it via the liftgate to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. There is an additional fee for liftgate service. Please be sure to select this service during check-out.
Canada Customs Requirements
Canadian customers receiving freight will need a customs broker:
Near North Customs
*any storage fees incurred will be the responsibility if the consignee
Call Prior to Delivery
Most freight companies will contact the consignee (customer) prior to residential delivery to set up a delivery time/day. If the freight company cannot reach the consignee, any and all storage fees are the responsibility of the consignee.
For further inquiries, please email email@example.com