What do I do in preparation of receiving order?
If you order equipment that ships via a freight carrier, please make arrangements to be available to receive your freight.
What do I do when my order arrives?
Have the driver wait while you cut the banding and shrink wrap to confirm that no damage was sustained during transit.
What do I do if I determine that my order arrived damaged?
Refuse the shipment. This is the only way Featherman Equipment can start the claim process.
What if I accept damaged freight?
If you accept damaged freight, then you will be responsible to repair the damaged freight. Featherman Equipment will not be held liable for damaged freight that you accepted and signed for. The only way to file a claim with a carrier is for the customer to refuse the shipment.
When can I expect my Featherman products after I place my order?
Unless a lead time is indicated, we ship within a day or two of receipt of payment and almost always have inventory on hand. Expect 3 to 7 business days transit time depending on your location.
What will receiving my Featherman Equipment be like?
This short video explains what you can expect when your items arrive and how to best unpack the equipment.
Do you ship to Canada?
Yes, please call us for a shipping quote.
Do you ship internationally?
Our products are all over the world, however we ask that you find a shipping agent or freight forwarder of your choice to arrange delivery from any port in the U.S. to your destination of choice. You will be responsible for all shipping cost, including customs duties, taxes, custom brokerage service that is incurred via export and import.
We can ship to the continental U.S., Alaska, other US Islands, Hawaii and Canada. Please ask for shipping quotes for these areas listed above.
Shipments outside of the U.S., Alaska, other US Islands and Canada will require payment in full via wire transfer, no credit cards are allowed. We are not set up to offer international shipping, and international shipping is the responsibility of the buyer.
How do the products arrive to my farm?
All pluckers ship via a freight carrier. If you order any Combo, Set-Up Special, Kill Cone Stand with Kill Cones or a Chill Tank, these items will ship via a freight carrier. All items are fully assembled except for the Kill Cone Stand and Kill Cones. If you live outside of the continental U.S. please call us for shipping rates before ordering. This includes Hawaii, Alaska and other US islands.